Shipping policy
At DermNurse Medical Aesthetics, we want receiving your skincare products to be simple and convenient. Please review our shipping information below before placing your order.
Shipping Within Canada
We currently ship orders within Canada.
Orders of $99 or more before applicable taxes qualify for free standard shipping within Canada.
For orders under $99, shipping charges will be calculated and displayed at checkout.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and statutory holidays.
During promotions, holidays, product launches, or other periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Delivery Times
Delivery times vary depending on your location and the shipping carrier. Any delivery estimates provided at checkout or by the carrier are estimates only and are not guaranteed.
Once an order has been transferred to the shipping carrier, unexpected delays caused by weather, transportation disruptions, high shipping volumes, or other circumstances outside of our control may occur.
If you are experiencing an issue with the delivery of your order, please contact us and our team will be happy to assist where possible.
In-Clinic Pickup
Complimentary in-clinic pickup is available for customers who prefer to collect their order directly from DermNurse Medical Aesthetics.
Please wait until you receive confirmation that your order is ready for pickup before coming to the clinic.
Pickup instructions and clinic information will be provided with your order confirmation.
Order Tracking
If tracking is available for your shipment, you will receive your tracking information once your order has been fulfilled.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the address before your order ships; however, changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.
Additional shipping charges may apply if an order is returned to us because of an incorrect or incomplete address.
Lost, Missing or Damaged Packages
If your package arrives damaged, is marked as delivered but cannot be located, or appears to have been lost in transit, please contact DermNurse as soon as possible.
Please include your order number and any relevant photos or information so we can assist you and, where applicable, work with the shipping carrier to investigate the issue.
For damaged shipments, please keep the original packaging and products until the issue has been reviewed.
Product Availability
Occasionally, an item may become unavailable after an order is placed. If this occurs, we will contact you regarding the affected item and provide available options, which may include a substitution, delayed shipment, or refund for the unavailable product.
Multiple Shipments
In some circumstances, products within the same order may be shipped separately. If this occurs, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping fees because we chose to separate your order.
Questions About Your Order?
If you have questions about shipping, pickup, or an existing order, please contact the DermNurse Medical Aesthetics team and include your order number so we can assist you as quickly as possible.
DermNurse Medical Aesthetics
Calgary, Alberta, Canada